Do you often deal with the annoyance that comes with slow internet? Is your internet service not offering what it promised? You have all the rights to change your internet service provider.
With many internet service providers available at their disposal, people do not entertain the idea of sticking to compromised internet broadband. Moreover, given the importance of the internet nowadays, no one likes to stick with a service that keeps them waiting for an eternity before landing them on a website.
If you are not satisfied with Direct Save Broadband’s services, you can cancel the contract or wait till the end of your contract. But before you do that, here are the two things you should do.
Are you cancelling the Direct Save Telecom broadband?
Here is what you should do first. Before you reach out to the service and break them this news, make sure you through the two necessary steps-
- Check the current contract
- Select a new deal
Check the current contract
Direct Save Broadband extends rolling monthly deals and one-year contracts. If you have got a one-year contract, check the remaining duration of the contract. If you are in agreement and decide to quit, you may have to pay a cancellation fee. We must tell you that
DST has a higher cancellation fee as compared to many other broadband providers. Hence, take it into account before you cancel the contract.
However, if you have rolling monthly deals or your minimum contract term has finished, you can cancel the contract anytime.
Select a new deal
After cancelling your DST broadband plan, you will have to find a new deal. Select a new deal before withdrawing your old one. Doing this will save you from going days or even weeks before getting a new service and dealing with additional setup charges.
Also, Checkout Our Universal Guide on Cancelling Broadband Contract Early.
How to cancel Direct Save Broadband service?
If you are already through your minimum contract term, you can cancel the broadband without paying any cancellation charge. Once you are out of the contract, go on with the cancellation procedure.
Direct Save broadband uses BT line or Openreach telephone network. So, the wisest decision is to switch to a new service provider on Openreach. As most internet service providers use BT telephone lines, your new service provider will take care of everything.
You won’t even have to speak to DST.
If you do not need broadband any longer or want to switch to an altogether different network, you will have to contact DST. Reach out to them (direct save contact number) on 0800-027-3930 and share your concern. To keep you from cancelling, DST may offer you a better deal. If you cancel the contract strictly due to the high charges, you may end up with a better deal with DST.
You can also contact Direct Save Broadband through their online contact form. However, you will still have to talk to their representative over a call.
What if you are still in contract?
If you are still in the contract and want to cancel your broadband service, you can do it but at a cost. In this case, your provider will ask you to pay an additional cancellation fee.
Hence, it is better to cancel the services at the end of the contract.
DST cancellation fee
As already mentioned, the cancellation fee of DST is higher than most service providers. If you cancel the contract before the pre-determined period, the service provider will charge you on a per-month basis for the remaining time on the contract. Furthermore, they will also demand some one-off charges.
DST’s monthly charges include £10 for phone and broadband and £15 for phone and fibre broadband. You might have to pay £69.50 per phone line if you had a free setup with your deal. You will also have to pay for the Wi-Fi router, which is £34.95.
Furthermore, you will be bound to pay an administration charge of £19.95 if you fail to give Direct Save Broadband a notice of 28 days to cancel broadband services.
Frequently Asked Questions
What is the notification period of Direct Save Broadband?
If you wish to terminate your contract, give 28-days notice to your service provider. If you cancel your contract without warning, the service provider will charge you £19.95.
Will the service provider take the Wi-Fi router back?
You do not need to return the Wi-Fi router. But if you are in contract, the service provider will charge you £34.95 for the Wi-Fi router.
What if I want to keep the phone number?
You can get the number transferred. Let your new service provider know what you want while signing up. Also, don’t forget to contact DST and let them know that you are getting the number transferred.
Can I cancel my Direct Save Broadband without paying any fee if it is prolonged?
Well, no. Direct Save Broadband has not signed up to Ofcom broadband speed code of practice. Hence, you cannot cancel the contract without paying any fee. However, DST allows you to move out of the contract. For this, you will have to issue a complaint. The service provider will first try to solve the problems rather than cancelling the contract.
