EE is well known for providing excellent internet speed. However, many people switch to other networks following one reason or the other, sometimes even in between their contract with the current service provider.
This article covers everything about how you can cancel your EE broadband. You can take note of the steps mentioned below and put an end to the company’s broadband services.
Check your contract:
Before starting the process of cancelling your broadband services with EE, you need to follow some essential steps.
The first essential thing to do is review all the terms and conditions of your present contract with the service provider. Digging into your agreement’s details gives you better information about the timeline of your contract, its cost, and others.
All the contracts by EE have a minimum contract term. Some of them exceed up to 12 months. Some of them may even extend to 18 months. If you haven’t completed the minimum period with the service provider and still want to end the contract, it is imperative to pay additional charges for early termination.
If you have already passed the said period/term, you cannot pay extra charges. Always be aware of your contract’s time frame so that you can notify the service provider about its cancellation. EE may as well ask you to return the equipment, especially the television box.
Also, Checkout Our Universal Guide on Cancelling Broadband Contract Early.
Cancelling EE broadband at the end of the contract:
If you are not in the contract with the company anymore, congratulations, you can cancel your contract for free. Experts always suggest you wait for the minimum term to end. It saves you from bearing all the extra charges.
You can now get in touch with EE’s Customer Care Executive by calling them on 0800 079 0544. It is important to notify the company 30 days before cancelling your agreement with the same. The Customer Care executive will receive you and will process your request for the cancellation.
Cancelling EE broadband while in the contract:
Sometimes, various events may compel you to end your contract with the service provider while still in your minimum term. To cancel your EE broadband while you are within the agreement with your company, follow all the above-listed steps. The only difference between the two is that you will be charged an early termination fee from the company.
The early termination fee is referred to as a Remaining Contract Charge and is often charged to all the users who look forward to cancelling their broadband services before ending their minimum term.
Remaining Contract Charge Calculation:
So, what is the total amount that you are required to pay as the early cancellation charges to the company?
Various factors are taken into consideration to calculate the remaining contract charge. The points such as your monthly charges, VAT, discounts and offers, the company’s cost-savings because of early cancellation, and a 4 per cent discount for early receipt of payment play a role in the calculation of your early termination fee. Everything is calculated in the following manner:
“Monthly charges of your subscription – discounts – VAT – Cost savings = Early termination fee.”
Now you can take the above-calculated amount and then multiply it with the remaining months present in your contract.
A 4 percent discount is also applied. The final figure so obtained becomes your remaining contract charge, and you are obligated to pay the same.
Upon having any confusion or query, you can get in touch with the service provider’s Customer Care department and get your query resolved in no time. The customer care of this service provider is always ready to help you out.
Frequently Asked Questions:
What is the EE broadband notification period when you want to cancel your agreement with the company?
If you plan to cancel your contract with the company, you need to inform it 30 days before such cancellation.
Am I obligated to return my router and TV box after the cancellation of my contract?
You are obligated to return your EE television box after the cancellation of your contract. If not, you will be charged a fine by the company. On the contrary, it is not essential to return the EE router.
Can I keep my phone number even after the cancellation of the contract?
Your phone number can be transferred even if you have stopped using the broadband services offered by your old service provider. However, you must ensure that your new provider is aware of this when you sign up with them.
Is it possible to cancel the EE broadband for free in the middle of my contract if the internet is slow?
The service provider has signed up to the voluntary broadband speed code of practice with all its users. It suggests that if you face constant issues with the broadband speed or if the internet speed is slower than expected and the company cannot resolve it, you can terminate the contract without paying the remaining contract charge to the company.
