Broadband Guide

Cancel My Post Office Broadband: Fees and How to Leave

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In a world where work and play are dependent on the internet, no one can survive a bad internet. People readily pay the demanded price to get high-speed internet. But even on paying a hefty monthly fee, not many get to enjoy high-speed internet.

If you are amongst them, we have some news for you. You can cancel your ongoing contract if you are not happy with the speed of your broadband. But before you do that, there are a few things you should know.

Recommend: Check your internet speed frequently to ensure your broadband gives the speed that they promise.

Cancelling Post Office Broadband

Post Office Broadband is one of the leading broadband services in the UK. It extends reliable internet service. However, if, due to any reason, you are not happy with the speed offered by Post Office broadband, moving your base, or have reached the end of your broadband contract, you can cancel your contract.

But how do you do it? Will you have to pay a charge?

Let us find the answers to these common questions.

Things to do before cancelling Post Office Broadband

If you are planning to cancel your Post Office broadband, here are a few things you should check. Start with checking your contract to find out if you can cancel it for free and then search for a new broadband deal to ensure that you don’t have to live without broadband even for a day. Let’s read about these two requirements in detail.

Check your broadband contract

Before you contact the broadband service provider to cancelling your contract, review it.

Take the next move only if you are out of the fixed minimum period of the Post Office broadband contract. If you are outside the contract, you can cancel it without having to pay even a penny as an early cancellation charge. But if you are within the first eighteen months or outside the cooling-off period, you may have to pay an early cancellation fee for cancelling the contract.

Post Office broadband runs on twelve-month to eighteen-month fixed-term contracts. After the completion of the initial period, the contract converts to a rolling monthly contract.

Search for a new broadband deal

If you no longer need any internet service, well and good. But if you need internet, the process of cancellation features another step.

If you want internet service, you will have to look for a new deal. You can cancel without switching, but if you go this route, you will be left without any broadband while you change providers. Hence, switching from one to another is always a better and hassle-free idea.

Hence, switch only after finding a new broadband deal.

How to cancel Post Office Broadband?

As already mentioned, if you are out of contract, you can cancel for free, but if you are still in contract, you are liable to pay an early termination fee. Let’s dig deep into the details.
Cancelling when already out of contract

Post Office broadband brings into use the TalkTalk wholesale network. This network operates on the BT Openreach network.

My Post Office Broadband

If you are switching to a provider that also operates on the Openreach (which is very likely as most ISPs use Openreach), you need to find a new deal, sign up, and voila, your job is done. The new provider will take care of everything involved in making this switch while you just need to sit back and relax.

But, if your potential provider does not use Openreach, the process is a little different, and you may have to put in a little effort. In this case, you will be responsible for taking care of the cancellation process of your existing contract.

If you are past your fixed contract period, you can cancel the contract for free. But ensure that you provide 15 days notice of cancellation.

To cancel your Post Office broadband, call 0345-600-3210. The team may insist on staying with the broadband service and offer you a better deal in a bid to keep the business. If they extend a better deal, make a wise decision.

Cancelling when still in contract

If you are still in the Post Office Broadband contract but want to cancel it, the process will be the same. However, there will be a little change. If you cancel before the termination of your fixed term part of the contract, you will be bound to pay a fee for cancelling early. The broadband service will demand an early termination charge depending on the product you have and the days or months left in your contract.

If your sole reason for leaving the Post Office broadband is the high fees, the broadband service may give you a better deal. Hence, make sure you hear them out first.

Early cancellation fees charged by Post Office broadband

The early cancellation fee charged by Post Office broadband depends on the contract you are in and the number of days or months remaining in your contract. If you are cancelling the broadband service because you are moving to a place where Post Office broadband doesn’t extend its services, or you are moving abroad, the broadband service may waive the fee.

Here we have listed down the monthly fee for early cancellation of a few Post Office broadband products. Take a look-

  • Broadband Connect- £11.53 per month
  • Broadband Basics- £11.53 per month
  • Unlimited Broadband- £11.53 per month
  • Unlimited Fibre Broadband- £20.15 per month
  • Unlimited Fibre Broadband Plus- £20.37 per month

These prices are applicable only if you have signed up from 1 February 2018. If you have signed up before it, reach out to the Post Office customer services to know about the charges, or you can also refer to the Post Office price guide to know how much cancellation fee you may have to pay.

Also, Checkout Our Universal Guide on Cancelling Broadband Contract Early.

Frequently Asked Questions

What is the notification period for Post Office broadband?
If you want to cancel your Post Office broadband contract, you will have to give 15 days’ notice for cancellation.

Will they take away my Post Office Wi-Fi router on cancellation of the contract?
Yes, you will have to give away your Post Office Wi-Fi router on cancelling the contract. You can request prepaid packaging to return the router for free.

Will I be able to keep my existing phone number?
If you are cancelling your contract but do not want to change your phone number, you can get it transferred. Phone numbers are portable, and hence, you can keep them even after cancelling the contract. But make sure you notify the Post Office broadband service when you cancel your contract. Tell your new broadband provider about the same while signing up.

Can I cancel my contract for free if my Post Office broadband is not as fast as expected?
If your broadband provider agrees with the Ofcom broadband speed code of practice, you can leave the contract without paying any fee.

The Ofcom broadband speed code of practice dictates that the service provider should release their customers from the contract without charging anything if they fail to deliver the promised speed. Unfortunately, Post Office is not a part of any such pact.

You can still cancel your contract if you are not happy with the speed. But for this, you will have to submit a complaint. The technical service will try to solve your problem. But still, you may have to pay a fee.

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