Broadband Guide

How to Cancel John Lewis Broadband: Fees & How to Leave

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Cancelling your John Lewis broadband connection can be because of many reasons. The common instances include:

  • Shifting your home to a new locality.
  • Switching to another internet service provider.
  • Facing speed or other internet issues with your current service provider.

One of the most sought-after internet service providers (ISP) in the United Kingdom is John Lewis. This operator runs an Openreach network. Thus, ending your contract with the company and switching to a new service provider is not a difficult task.

Listed below are all the details regarding the cancellation of John Lewis broadband:

Check your contract:

Before you plan on cancelling the contract with John Lewis, it is essential to check your agreement. This broadband contract runs for 12 months. After this minimum period, you can move out of your contract any time you want.

John Lewis Broadband Cancel

You can find out whether you are in agreement anymore or not by checking the original documentation with the service provider. You may also call the Customer Care of the service provider to inquire about the details of your contract.

You can either end your broadband with the company during or after the expiry of the contract.

Also, Checkout Our Universal Guide on Cancelling Broadband Contract Early.

Cancelling John Lewis broadband while you are in the contract:

If you are still in contract with the company and want to cancel your broadband services, get ready to pay an early termination fee to the service provider. The total calculation of the early termination fee is done based on the remaining months from your 12-months term with the service provider. It means that the more months you have, the more you will be charged for the broadband service’s early termination.

To avoid paying extra charges, experts usually recommend waiting for the contract to expire. If you cannot wait for the said period, you are compelled to pay the early termination charges.

Here is how the early termination charges are calculated:

  • The monthly payment is taken into consideration.
  • VAT is deducted at the rate so applicable.
  • The amount to take account of the costs saved because of leaving early is also reduced.
  • One percent is deducted for early receipt of payment.
  • The figure so obtained is multiplied by the remaining months of your minimum term of the contract.

That being said, you can cancel your John Lewis broadband before the expiry of your contract for free on certain instances:

Within the cooling-off period:

All internet service providers are obligated to offer all their new users a cooling-off period extending up to 14 days after the date of signing up. Thus, if you do not want to keep the services continued anymore, you can cancel the contract within the cooling period. The service provider will not charge you an early termination fee during this period. But you will have to pay for other charges like connection and installation.

If the service provider increases prices in the middle of the agreement:
The second situation where you can end your broadband services between the contract with the service provider is when it increases its price in the middle of your agreement. In this case, you are entitled to cancel the contract without penalty. You should initiate the process within 30 days after John Lewis informs you about the same.

In case of poor speed:

If the speed of your John Lewis internet broadband is slower than expected, do not give a second thought in requesting the cancellation of your broadband tie-up. Upon signing up, you will be offered with an average download speed to expect. The speed of your broadband connection should not be slower than the speed so mentioned.

In case of unreliable connection:

If your John Lewis broadband connection drops out now and then without service and the service provider cannot fix the issue, you have the right to cancel your broadband connection without paying the fine/cancellation fee.

To cancel your contract with the company, reach out to John Lewis Customer Care service on 0800 022 3300. The Customer Care service lines are open from 9 am to 6 pm, respectively. You can also visit the official website of the service provider and initiate the process of cancellation.

Another method is to write down the company and request cancellation. Mention all the essential details such as the date of ordering the broadband services, your name, address, contact number, and the reason for cancellation. You can write down the company at the following address:

John Lewis Broadband,
The Balance
2 Pinfold Street
Sheffield,
S1 2GU.

Cancelling the contract when you are out of the contract:

When you reach the end of the initial 12-month term of your agreement with the company, the cancellation process becomes easy and hassle-free. The company does not charge you an early termination fee. You can request the cancellation of the broadband services by calling the Customer Care of the service provider on the same number as mentioned above.

You can also cancel your broadband services by visiting John Lewis’s official website or writing them to the address mentioned above.

Takeaway:

John Lewis’s broadband cancellation policies and rules are very similar to other internet service providers operating in the United Kingdom. Follow them swiftly, and the company will process your request in no time. For any further query or inquiry, you can reach out to the Customer Care of the service provider. They are happy to help.

Frequently Asked Questions:

What is the notice period of the broadband?
If you are switching to a new service provider, John Lewis requires 14 days notice. For any other reason, the notification period extends up to 10 days. When you switch your internet service provider, John Lewis accepts the other provider’s order notification as a notice.

Do I have to return the router after the cancellation of broadband?
If you are still in the contract while cancelling the broadband services with the company, you will have to return the router at your own cost. If you do not return the device within 14 days, the company charges you with a fine.

Can I keep my phone number even after the cancellation of broadband?
You can transfer your current phone number to your new internet service provider. Always make sure that your new service provider is aware of the same.

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